Saturday, November 18, 2017

My new job

I decided to keep this part separate from my 30 days of Thanks.

My new company is called Tierpoint (https://www.tierpoint.com/) we specialize in hosted solutions which basically means that rather than having a server at your company for your files, emails, websites and such that we will host them in one of our datacenters so you rent space and time rather than buying hardware.  This is a model that most businesses that are in the small to medium size are going since hardware is very expensive.  I work directly for a team that does Disaster Recovery which is quickly becoming the most profitable part of the business, some time ago it became apparent to companies that if all of that data and files you have at a data center being backed up were ever affected by a natural disaster or even just lost power for an hour your company would be held accountant able for that lost customer information.  This is an extremely costly error that a company could make so we sell a service that will make it so your stuff is replicated to another geographical location just in case.  If the entire town of St. Louis loses power we can route all of your information to a center in Tennessee in a mater of minutes.  As you can image we can charge a lot for this piece of mind and most companies are very happy to pay it rather than paying for all of that lost work time.  We currently have 120 clients waiting to be provisioned which means that they have been sold all of the products that we offer (including Disaster Recovery which comes last) and are just waiting to go live and call it good.  They start getting all of their space and what not available to them but we can't charge them their monthly bill until we have gone through every step.  Those 120 are waiting at the disaster recovery line item and since our team didn't exist and the operations team doesn't have time to take care of it, some have been waiting too long.  The operations manager was approached by the CEO to fix the issue and he responded with I need a team that can to the implementation part.  In comes me and seven other engineers to help out.  It's an exciting job and will be very rewarding as we start to catch up on these, although the sales team has backed off of selling waiting for the lag to disappear and have promised to ramp back up when we have cleared it...so we could be busy for a very long time.


I've already been assigned my first projects and am looking forward to starting them on Monday. :-)

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